Resources for Solving Problems
If you run into problems while working with Compressor, there are several resources you
can use to find a solution.
• This appendix: This appendix includes information about some of the most frequent
issues users encounter.
• Release Notes: The Release Notes document, available from the Help menu, provides
up-to-date information that didn’t make it into the manual. Be sure to consult this
document as soon as you install or upgrade Compressor.
• AppleCare Knowledge Base: AppleCare Support maintains a database of common support
issues that is updated and expanded to include new issues as they arise. This is an
excellent, free resource for Compressor users. To access the AppleCare Knowledge Base,
go to the AppleCare support page at
• AppleCare Support: There are a variety of support options available to Compressor
customers. For more information, see the Apple service and support guide that was
included with your Compressor package.